Our Mission
At Horse Heaven Hills Pet Urgent Care and Veterinary Center, our mission is to deliver exceptional service with compassion and hospitality, make positive assumptions, build trust with transparency, and seek continuous improvement with a growth mindset. We are dedicated to providing high-quality, compassionate veterinary care when pets need it most, ensuring both animals and their owners feel supported in every interaction. By fostering trust, embracing innovation, and prioritizing kindness, we go beyond standard care to create a welcoming environment where pets receive the expert attention they deserve. Whether facing an urgent medical need or routine wellness care, our team is committed to delivering the highest level of service with empathy, integrity, and an unwavering dedication to pet well-being.
FAQs
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In the event of a pet emergency during our operational hours, we kindly request that you contact us promptly at (509) 581-0647 phone extension (1). For those requiring same-day care, we encourage you to contact our facility to be placed on our urgent care waiting list. Your prompt communication allows us to efficiently manage our resources and prioritize the needs of both existing and prospective clients. Thank you for your understanding and cooperation in ensuring the swift and appropriate care for your pets.
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Our urgent care waiting list is reset daily at 8 am, and the likelihood of securing a same-day appointment increases with an earlier call. Upon contacting us, you will be promptly added to the waiting list. Once your turn arrives, we will notify you via call or text, and we kindly request a response within 10 minutes. Should there be no response within this timeframe, we will proceed to the next individual on the list. Following your acknowledgment, a 30-minute window (subject to adjustment based on specific circumstances) is provided for your arrival at the clinic. We appreciate your cooperation in this process, ensuring efficient and responsive urgent care services for your pet.
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Kindly contact us via call (phone extension 2) or text during our operational hours to arrange an appointment. A pre-payment for the examination is mandatory at the time of scheduling. Should you choose to cancel the appointment with a notice of at least 24 hours in advance, your pre-payment may be eligible for a refund. We appreciate your understanding and adherence to our appointment policies, ensuring a streamlined and efficient scheduling process.
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Please contact the following 24 hour clinics:
Mid Columbia Pet Emergency (Pasco, WA) Phone: (509) 547-3577
WSU Veterinary Teaching Hospital (Pullman, WA) Phone: (509) 335-0711
Spokane Pet Emergency Clinic and Referral Center (Spokane, WA) Phone: (509) 326-667
Veterinary Referral and Emergency Center of Central Oregon (Bend, OR) Phone: (541) 210-9200
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For the request of pet records, kindly send an email to h3pucrecords@gmail.com, including the client and patient names, as well as the designated email address for the records to be forwarded. Thank you for your cooperation in facilitating this process.
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For inquiries regarding our euthanasia services, we strive to ensure a tranquil and comforting process for both pets and their owners. You are encouraged to bring your cherished pet in for euthanasia between the hours of 8:30 am to 5:30 pm. Kindly call ahead to inform us of your arrival time. Our facility includes two well-appointed comfort rooms designed to resemble living spaces, providing a serene environment to enhance your pet's comfort. We offer options for home burial, communal cremation, and private cremation. Should you have additional questions, please do not hesitate to call us, and we would be delighted to provide a comprehensive explanation of the entire process if needed.
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Urgent Care
Our team of skilled veterinarians and technicians excels in assessing and treating pets facing illness or life-threatening emergencies. If you have questions or are uncertain about the urgency of your pet's condition, reach out to us. Horse Heaven Hill’s compassionate staff is ready to provide answers, offer support, and guide you in obtaining the necessary care for your pet.
We offer urgent and same-day services through our call-in system. To ensure an organized and timely response, we operate a waiting list that resets daily. By calling to get on our waiting list, you can access prompt care for your pet while allowing us to manage client flow efficiently. Your pet's well-being is our top priority, and we are dedicated to providing the care and attention they need.
General Practice
At Horse Heaven Hills Pet Urgent Care, our commitment to comprehensive pet care extends to our General Practice services. We specialize in scheduled appointments for routine surgeries, dental procedures, and preventative care to ensure the ongoing health and well-being of your beloved pets. Clients are encouraged to book appointments for wellness checks and preventative medical care. This proactive approach allows us to address your pet's needs efficiently and provides you with dedicated time to discuss any concerns or questions you may have.
Our experienced and caring team is here to deliver personalized care, offering the attention and expertise required for all aspects of your pet's general health. Schedule an appointment today and partner with us in promoting a lifetime of health and happiness for your furry companions.
Mobile Services
Introducing our Mobile Service Unit at Horse Heaven Hills Pet Urgent Care – a convenient and stress-free solution for your pet's healthcare needs. No more worrying about car rides or waiting rooms – we bring our expertise directly to your doorstep.
Whether it's a routine wellness exam or compassionate end-of-life care, our mobile unit is equipped to provide essential veterinary services in the comfort of your home. To schedule a visit, simply give us a call today. Your pet's well-being is our priority, and we're dedicated to making veterinary care more accessible and comfortable for both you and your furry friend.
Contact Us
Hours
Monday–Sunday
8am-7pm
Phone
(509) 581-0647
Location
3315 W. Clearwater Ave. STE 100 Kennewick, WA 99336
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