Customer Service Representative

Are you passionate about providing exceptional client service in a fast-paced, team-oriented environment? Horse Heaven Hills Pet Urgent Care is looking for a Customer Service Representative to be the friendly face of our hospital! If you love working with people and pets, this is the perfect opportunity for you.

Job Summary:

As a Client Service Representative (CSR), you will be the first point of contact for our clients and their pets. Your role is essential in ensuring a welcoming and professional experience, handling phone calls, scheduling, maintaining records, and assisting both clients and staff with day-to-day operations.

Job Expectations:

• Client Communication: Professionally share medical information, policies, and fees.

• Telephone Etiquette: Use proper business phone skills and handle multiple lines.

• Work Ethic & Dependability: Arrive on time, manage tasks efficiently, and be reliable.

• Animal Handling: Comfortably and safely assist with patient handling.

• Technology & Invoicing: Utilize Shepherd software for record-keeping and invoicing.

• Teamwork & Attitude: Maintain positive coworker relations, adaptability, and problem-solving skills.

• Time Management: Prioritize tasks, multitask, and work efficiently under pressure.

• Knowledge of Services: Understand and communicate hospital services effectively.

• Safety First: Follow all safety protocols and hospital guidelines.

Essential Duties:

• Welcome clients and assist with patient check-ins.

• Answer phone calls, schedule appointments, and relay messages.

• Process client payments and update client records.

• Maintain a clean and stocked lobby area.

• Assist with appointments, surgeries, and euthanasia procedures.

• Escort owners to their vehicles when needed.

• Facilitate communication between clients, technicians, and veterinarians.

Qualifications:

• Education: High School Diploma or equivalent.

• Experience: Minimum of two years of customer service experience (veterinary experience a plus).

• Skills: Strong communication, computer proficiency, organization, and multitasking abilities.

• Physical Requirements: Must be able to lift up to 40 lbs and remain active throughout the day.

Compensation & Benefits:

• Pay Range: $16.88 - $19.00 per hour

• Full benefits after 90 days, including:

• 401(k) matching

• Continuing education credits

• Health, dental, and vision insurance

• Paid time off

• Employee discounts

• Uniform allowance

Schedule:

• Full-time position with 8-10 hour shifts

• Work Location: In-person at Horse Heaven Hills Pet Urgent Care

How to Apply:

If you’re ready to make a difference in pet healthcare, we’d love to hear from you! Email us your resume to apply today!